The Pre-Cruise Service Agent manages inbound and outbound communications to assist guests and travel partners with cruise bookings, payments, and special requests. They are responsible for providing accurate product information, upselling services, and ensuring one-call resolution for customer inquiries.
The sales agent acts as the first point of contact for inbound calls and chats to sell and service luxury cruise products. They are responsible for meeting sales targets, managing reservations, and fostering long-term customer relationships through personalized service.
The Director is responsible for identifying and executing strategic port development projects while managing relationships with internal and external stakeholders. They will oversee joint venture assets, lead negotiations, and ensure all projects align with corporate standards and financial feasibility.
