Royal Caribbean Cruises Ltd

Oversee the global ticketing and tariff operations to identify financial recovery opportunities and correct process gaps. Lead a team of 5-20 agents while serving as the primary escalation point for complex pricing and ticketing issues.

This leader is responsible for identifying, implementing, and executing strategic development projects in coordination with Destination Development and RCG Leadership, which includes securing necessary external and internal approvals. The role also involves overseeing existing Joint Venture partner relationships and ensuring adherence to RCG guest experience standards.