You will own the end-to-end customer journey, including onboarding, adoption, and retention, while building the foundational customer success playbooks and metrics. You will act as the primary bridge between customers and internal teams to drive measurable business outcomes and product improvements.
The engineer will be responsible for designing, building, and maintaining the cloud infrastructure and developer platform that powers the company's AI systems, including owning CI/CD pipelines and deployment automation. A key mission involves building and operating observability, monitoring, and alerting systems while improving the developer experience across local development, testing, and debugging.
The mission involves collecting, collating, and making useful data from over 50 sources, designing reliable data pipelines across terabytes of data, and building AI systems that can reason and act on messy data. The role also requires building applications that elevate the seller's experience while balancing accuracy, latency, and cost for concurrent agent runs.
