Regent College London

Manage and resolve student enquiries and cases through the CRM system while coordinating with internal academic and operational departments. Ensure all cases are tracked, documented, and closed within agreed service timelines to maintain a positive student experience.

Manage a portfolio of student casework including academic appeals, complaints, and disciplinary matters to ensure prompt and fair resolution. Provide regulatory advice, secretarial support for hearings, and analyze trends to inform institutional improvements.

The Timetabling Officer is responsible for the day-to-day operational management and coordination of institutional timetabling for teaching and exams, ensuring the student-centred timetable is accurate and delivered on time. This includes constructing, maintaining, and publishing the university's teaching timetable using specialist software and optimizing teaching space utilization.