RedHelm

Drive revenue growth through net new customer acquisition and strategic expansion of existing accounts. Manage the full sales lifecycle from prospecting and discovery to negotiation and closing of complex technology solutions.

Lead and optimize day-to-day MDR operations, ensuring high-quality security monitoring and incident response coordination. Manage team staffing, performance, and shift scheduling while serving as the primary operational point of contact for customers.

Serve as an expert escalation point for client network environments, handling advanced configurations and issue resolutions. Responsible for maintaining firewalls, switches, and wireless infrastructure while creating accurate network documentation.