The Service Desk Analyst I serves as the primary point of contact for client technical support, resolving incidents and service requests across multiple channels. They are responsible for documenting troubleshooting steps, managing user accounts, and providing guidance on security best practices.
The Project Manager will oversee and coordinate technology projects to ensure timely delivery, budget adherence, and client satisfaction. They are responsible for project planning, risk mitigation, and maintaining strong client relationships throughout the project lifecycle.
