Real Time Technologies, LLC

Provide front-line technical assistance to dealers and customers via phone, email, and remote desktop to resolve software and hardware issues. Responsibilities include training customers on proprietary POS systems and collaborating with internal teams to ensure timely resolutions.

The role focuses on bridging security operations and production engineering by managing detection tuning, incident response, and cloud security. It involves maintaining security monitoring stacks and ensuring systems are production-ready through runbooks and operational validation.

Responsible for day-to-day financial operations, including payment processing quality control and data reconciliation. The role involves collaborating with non-finance teams to troubleshoot issues and creating reports to provide business clarity.