RaySecur

The CSM serves as the primary post-implementation relationship owner, driving customer engagement, adoption, and retention across hardware and software ecosystems. They act as the internal voice of the customer, coordinating with Product, Engineering, and Sales teams to resolve issues and expand customer value.

Drive the adoption of security imaging technology across federal, state, and county correctional systems to improve contraband detection. Manage the full sales lifecycle from pipeline building and procurement navigation to closing high-impact deals.

The Strategic Customer Success Manager serves as the primary post-implementation relationship owner to drive customer engagement, adoption, and retention. They act as the internal voice of the customer, coordinating with Product, Engineering, and Sales teams to ensure long-term operational success.