Puzzle.io

Own the end-to-end planning and execution of field events, webinars, and partner activations for accounting firms and founders. Focus on driving pipeline growth through strategic presence at industry conferences and community gatherings.

Define and build a comprehensive quality engineering strategy across UI, API, and data layers to ensure product reliability. Develop scalable validation frameworks and mentor engineers on writing testable software to improve release confidence.

The role involves providing technical support to customers, triaging issues, and building a scalable support function from the ground up. Key tasks include maintaining the knowledge base, writing bug reports, and collaborating with Engineering and Product teams to improve the platform.

Own the end-to-end implementation lifecycle for accounting firms, from kickoff and platform configuration to data migration and go-live. Serve as the primary point of contact to ensure financial workflows are accurately translated into the Puzzle platform.

Drive adoption, retention, and growth for a portfolio of small to mid-sized finance teams by guiding them through onboarding and product education. Act as a trusted advisor to founders and operators while collaborating with internal product and engineering teams to improve the platform.

The Account Executive will own and manage a high-velocity sales funnel, handling the full sales cycle from prospecting through closing to ensure a seamless customer journey. Responsibilities also include understanding customer pain points, communicating platform value, maintaining detailed CRM records, and collaborating cross-functionally with GTM teams.