The representative will handle inbound and outbound customer interactions, providing Tier 1 support and managing practitioner/provider enrollment activities. They are responsible for documenting cases, troubleshooting issues, and maintaining compliance with program rules across multiple client campaigns.
The Proposal Manager leads the end-to-end development and submission of competitive federal government proposals. They coordinate internal stakeholders and subject matter experts to ensure all responses are compliant, compelling, and submitted on time.
The Capture Manager will lead the strategic pursuit of federal government opportunities by developing capture plans, win strategies, and competitive assessments. They will also manage teaming arrangements and cultivate relationships with federal customers and industry stakeholders to position the company for long-term growth.
The representative will handle inbound customer interactions, providing technical assistance, billing support, and issue resolution across multiple client campaigns. They are responsible for accurately documenting all actions in the CRM and maintaining high standards of customer experience and one-call resolution.
