The Enterprise Customer Success Manager is responsible for driving revenue through renewals, upsells, and expansion within complex B2B SaaS accounts. They will lead onboarding, ensure platform adoption, and build strategic relationships with executive stakeholders to maximize Net Revenue Retention.
Lead the end-to-end design of a web app focusing on complex social media datasets and data visualization. Collaborate with engineering and data science teams to develop intuitive dashboards, query builders, and a scalable design system.
The Solutions Engineer will act as the technical liaison between the AI platform and enterprise clients, designing, demonstrating, and implementing social intelligence solutions for use cases like crisis management and competitive intelligence. Key duties involve architecting deployments, translating complex AI capabilities into business value, building compelling proofs of concept, and collaborating across sales, product, and engineering teams.
