Manage a high-volume multi-channel ticket queue to provide swift resolution for customers while maintaining strict SLAs. Translate real-world customer experiences into precise technical intelligence for the Engineering, Product, and Design teams.
Orum
6 Remote Job Openings at Orum
Lead the design and delivery of AI-powered product features, focusing on LLM-based systems for real-time coaching and recommendations. Architect scalable, low-latency AI systems and establish best practices for evaluation and monitoring across the engineering organization.
Own the end-to-end development of core product features and scalable systems, focusing 70% on backend and 30% on frontend. Collaborate cross-functionally to build foundational systems for CRM integrations, identity access, and AI-powered prospect enrichment.
Lead the end-to-end delivery and technical direction of real-time, high-scale product surfaces including backend services and modern web UIs. Architect foundational systems for CRM integrations, identity access, and AI-powered prospect enrichment while mentoring other engineers.
Own the end-to-end development of core product features for the Coaching and Analytics team, focusing on scalable backend systems and intuitive user experiences. Collaborate cross-functionally to transform raw call data into actionable AI-driven coaching tools and insights.
Own the end-to-end development of core product features for the Dialer team, focusing on scalable backend systems and real-time audio processing. Collaborate cross-functionally to design high-volume workflows and mentor teammates to maintain engineering excellence.
