Orca-AI

The Tier 2 Technical Support Specialist is responsible for managing deployed systems and providing critical technical support to customers worldwide. This includes diagnosing, troubleshooting, and resolving technical incidents in maritime systems.

Lead the end-to-end sales cycle for major government and defense contracts to drive market expansion. Identify new market segments within the DoD and translate government requirements into product feedback.

The role focuses on proactively securing new business by identifying prospects and qualifying inbound leads to achieve growth targets. Responsibilities include conducting direct outreach via phone, email, and social media to convert prospects into qualified opportunities.

This Individual Contributor role involves owning the end-to-end certification lifecycle, directly authoring technical dossiers for approvals like PDA and Type Approvals, and facilitating technical risk execution workshops such as FMEA and HAZOP. The person will also map maritime regulations into product specifications and represent the company in global standards bodies like the IMO.