The Loss Prevention Coordinator manages financial dispute resolutions and shipping investigations to support the customer success team. They are responsible for logging dispute details, communicating findings to relevant teams, and meeting established service level agreements.
The associate is responsible for providing frontline support by addressing customer inquiries via chat and email. They will resolve routine issues, guide customers through the shopping experience, and escalate complex cases to leadership.
The Senior AI Engineer will design and maintain the AI-powered development harness used by Product, UX, and Engineering teams to ensure traceable and reliable AI-assisted workflows. This role involves building artifact lifecycle systems, authoring agent instructions, and implementing feedback loops to continuously improve AI output quality.
