Nuuly

Provide frontline support to customers via chat and email to resolve routine inquiries regarding subscriptions, billing, and refunds. Guide new and potential customers through the shopping experience while escalating complex cases to higher-level support.

The Senior DevOps Engineer will design, build, and maintain scalable cloud infrastructure on Google Cloud Platform while optimizing CI/CD pipelines. They will also collaborate with engineering teams to support event-driven services using Kafka and ensure system reliability and security.

The engineer will design and implement scalable features while collaborating with product and platform teams to evolve the platform architecture. They are also responsible for the full lifecycle of deployable features, including coding, configuration, documentation, and ongoing support.