Noibu

Lead and mentor a team of Customer Success Solutions Engineers while personally managing technical relationships for strategic, high-value accounts. Partner with Product and Engineering teams to drive product adoption, ensure customer retention, and scale the post-sales technical function.

The role involves owning the technical relationship and outcomes for enterprise customers, leading structured onboarding, and architecting tailored technical solutions based on deep understanding of their ecommerce environments. This includes serving as the technical escalation point, partnering with Customer Success Managers on renewals, and developing enablement content.