Provide reactive service desk support for US-based users focusing on Windows RDS and RemoteApp environments. Manage user access, resolve network issues, and collaborate on larger technical projects while maintaining detailed time logs.
Coordinate and oversee software development projects throughout the sprint lifecycle using Agile/Scrum methodologies. Act as the primary liaison between clients and internal cross-functional teams to ensure project visibility and successful delivery.
Lead the architecture and development of a scalable web application using a TypeScript-first stack. The role involves owning technical direction, mentoring the frontend team, and contributing across both frontend and backend layers.
