You will be responsible for implementing sales strategies, traveling to meet prospective clients, and conducting thorough home inspections to provide service recommendations. Additionally, you will manage leads, close sales agreements, and maintain ongoing relationships to ensure customer satisfaction.
The Customer Service VA will handle inbound and outbound calls to resolve customer issues, schedule appointments, and coordinate with field technicians. They are also responsible for managing payments, responding to inquiries via various channels, and assisting management with daily administrative tasks.
The Audit and Compliance VA will monitor service ticket completion, verify operational policy compliance, and identify procedural discrepancies. They will also prepare reports for management and participate in regular virtual meetings to discuss findings and training.
