Conduct proactive outbound calls and handle inbound support to resolve member issues and prevent Medicare disenrollment. Perform annual plan reviews, assist with re-enrollments, and maintain accurate CRM documentation.
MyPlanAdvocate
2 Remote Job Openings at MyPlanAdvocate
The Senior Strategy and Analytics Lead will analyze conversion metrics across various departments and identify drop-off points in the Medicare beneficiary acquisition funnel. They will also translate ambiguous business goals into structured problem statements and test plans, while building analytical assets and presenting recommendations to senior leadership.
