Modern Thyroid Clinic

Conduct complimentary discovery calls via Zoom to help prospective patients determine if the clinic is the right fit for their care. Build trust through a consultative, question-led approach while explaining telehealth services and costs.

Acts as the primary point of contact for patients, managing incoming calls, emails, and onboarding processes. Provides real-time administrative and clinical support to the care team, including scheduling and lab result retrieval.

The role involves conducting new patient intakes and managing detailed notes and scheduling within an EHR system. Additionally, the coach will interpret food inflammation and stool analysis results to personalize nutrition and supplement plans.

The New Patient Advisor serves as the first point of contact, conducting discovery calls to determine if the clinic is a right fit for prospective patients. Responsibilities include thorough patient background review, honest guidance without pressure, and diligent CRM documentation.