Millicom (Tigo)

Responsible for managing a remote team of agents by monitoring metrics, providing coaching, and ensuring high-quality first-contact resolution. The role focuses on improving customer experience and meeting critical KPIs such as NPS, FCR, and productivity.

The advisor is responsible for managing databases according to commercial objectives and achieving sales through telemarketing. They must ensure the quality of their sales and comply with sales processes and standards set by management.