You will serve as the primary point of contact for customers, providing technical support for hardware and software issues via phone, email, and remote access. Additionally, you will document support cases in the ticket system and contribute to the optimization of support processes.
Manage the entire sales process from lead generation to contract closure for a SaaS solution targeting the catering industry in the DACH region. Build networks through industry events and monitor market trends to develop proactive sales strategies.
Develop end-to-end Data and AI features for a SaaS platform, from prototyping to production integration. Create intelligent solutions for demand forecasting, menu optimization, and personalized guest communication using LLMs and recommendation systems.
Manage the entire B2B sales process from lead generation to contract closure for a SaaS solution in the catering industry. Collaborate with Marketing and Product teams to develop growth strategies and represent the company at international trade fairs.
The role involves planning and managing customer projects and acting as the central point of contact for key accounts. Responsibilities include analyzing requirements, describing business processes, and developing long-term concepts to support customer goals.
