Memberspot GmbH

Provide professional technical customer support via chat and ensure high customer satisfaction through efficient problem solving. Create and optimize support documentation, macros, and workflows while collaborating with product management to improve the product.

Lead and scale the technical customer support team with an AI-first approach. Take end-to-end responsibility for support within a modern PLG and partner model to improve customer experiences.

The Team Lead will take end-to-end responsibility for Customer Support within a modern PLG and partner model, focusing on scaling and measurable improvement of support operations. This involves managing clear KPIs, implementing smart processes, and adopting a consistent AI-first approach to customer interactions.