Memberspot GmbH

Lead and scale the technical customer support team with an AI-first approach. Take end-to-end responsibility for support within a modern PLG and partner model to improve customer experiences.

The Team Lead will take end-to-end responsibility for Customer Support within a modern PLG and partner model, focusing on scaling and measurable improvement of support operations. This involves managing clear KPIs, implementing smart processes, and adopting a consistent AI-first approach to customer interactions.