MEDDICC

The Account Manager is responsible for ensuring an excellent customer experience and driving net revenue retention through cross-sell and upsell opportunities. They will act as a trusted advisor to customers, leading renewal cycles and collaborating with colleagues to maximize customer value.

Define and execute a clear product roadmap that drives measurable outcomes related to adoption, retention, and renewal. Collaborate with Sales and customers to uncover pain points and validate solutions while leading a high-performing Scrum team.

Lead the post-sales consulting practice and embed MEDDPICC into customers' operations. Build scalable P&L and ensure customers achieve lasting impact with the methodologies.