Mashgin

The Customer Success Manager owns venue-level relationships for stadiums and arenas, managing the post-deployment lifecycle from hypercare to renewal. They are responsible for proactive account monitoring, event-day readiness, and driving product adoption through data-backed narratives.

The role involves owning major feature development and working end-to-end on product development directly with the founders. Responsibilities include working full stack on new features, dreaming up new architecture, and continuously improving existing production codebases for scale.

The role involves owning major feature development and working end-to-end with founders on product development, while collaborating with a small interdisciplinary team on hardware, software, and design for new product versions. Responsibilities include full-stack development, creating new architecture for challenging problems, and continuously improving and maintaining existing production codebases for scale.

The Field Marketing Specialist will manage the logistics of field events, including planning, coordination, and onsite execution. They will also maintain an annual events calendar and track results to inform future decisions.

The Deployment Engineer will be responsible for the deployment and installation of technology and hardware across the country, as well as handling customer support tickets and calls. This role ensures projects are completed on time and that customers are successful with Mashgin.

You will be responsible for diagnosing and troubleshooting technical issues remotely while managing customer support tickets and calls. This role requires you to take charge of customer issues from beginning to end in a dynamic environment.