You will manage end-to-end relationships with systems integrators to drive revenue-generating partnerships and platform adoption. This involves leading sell-with and sell-through motions while acting as the primary bridge between partners and internal leadership.
You will own the full incident lifecycle for P1/P2 issues and lead a global team of support engineers to ensure high-quality service delivery. Additionally, you will manage operational metrics, optimize support workflows, and serve as the primary escalation point for strategic enterprise clients.
The Production Support Engineer will triage and resolve production incidents, perform root cause analysis, and maintain system health through monitoring and proactive health checks. They will also manage service requests, document solutions in the knowledge base, and collaborate with engineering teams to ensure smooth operational workflows.
