LoyaltyEffect GmbH

Provide first-level support to private banking customers via phone, email, and digital channels regarding accounts, cards, and financial products. Document all customer interactions in CRM systems while identifying sales opportunities and resolving complaints.

Independently handle the written processing and settlement of insurance claims in motor, property, or general liability sectors. Coordinate the entire claims process, including coverage checks and communication with policyholders, brokers, and legal experts.