Line One Contact Centres

Provide Tier 1 bilingual customer support via phone, email, and chat in Mandarin and English. Handle call de-escalation, translation tasks, and document interactions according to established workflows.

Act as the first point of contact for members of the public booking accessible transit services in a fast-paced call center. Manage inbound calls to assist with reservations, modifications, and cancellations while providing empathetic support.