The role supports strategic supply chain projects by managing deliverables, maintaining project frameworks, and tracking timelines. It involves collaborating with cross-functional teams to document requirements and execute communication plans.
JCPenney
4 Remote Job Openings at JCPenney
Drive the strategy and optimization of Customer Care technology platforms, including IVR, AI virtual agents, and CRM solutions. Serve as the primary liaison between Customer Care Operations and IT to translate business requirements into technical plans.
Lead and develop Customer Care Center operations to drive a customer-first culture and meet service and sales goals. Partner with internal departments to align operational execution with company objectives and implement AI solutions to enhance performance.
Lead and coach a team of Customer Care Center associates to provide exceptional service and meet company metrics. Manage escalated customer calls and implement operational changes to drive customer retention and loyalty.
