Act as the central interface between customers and IT delivery teams to ensure the reliability and continuous development of managed services. Responsibilities include conducting service reviews, analyzing KPIs, managing escalations, and optimizing service quality.
Implement, roll out, and optimize Citrix infrastructures and virtualization environments for medium and enterprise customers. Perform 3rd level troubleshooting, image management, and configuration of NetScaler/ADC to ensure stable operations.
The role involves advising clients on firewall and network security architectures, including the creation of high-level and low-level designs. Additionally, the consultant leads technical workshops, conducts Proof of Concepts, and provides 3rd level escalation support for complex security challenges.
