The Implementation Specialist guides new customers through the onboarding process from post-sale to go-live, including technical setup and user training. They act as the primary point of contact, managing project timelines and coordinating cross-functional efforts to ensure customer success.
The Technical Support Specialist, L2, provides advanced technical support, acting as a secondary escalation point for complex issues across internet-based applications, APIs, and database-driven systems. Key duties include diagnosing root causes, communicating technical details to stakeholders, and mentoring lower-level support specialists.
