The Help Desk Specialist serves as the primary point of contact for clients, collecting information and prioritizing service requests to resolve or escalate technical issues. They are responsible for providing remote and on-site support, maintaining technical documentation, and configuring radiology software packages.
The analyst provides support for administrative business applications including Workday and manages service tickets within ServiceNow. They are responsible for troubleshooting application issues, coordinating software upgrades, and ensuring system stability across HR, Accounting, and Payroll departments.
Administer, implement, and support business-critical clinical applications for healthcare clients, focusing on radiology solutions. The role involves analyzing workflows, designing system improvements, and delivering training and technical documentation.
