Provide Tier 1 technical support for hardware and software issues while logging and documenting tickets. Maintain the knowledge base and escalate complex issues to higher-level support teams to ensure SLA compliance.
Lead and mentor a team of AI/ML engineers to define and execute the organization's AI/ML strategy and roadmap. Architect and implement advanced machine learning solutions, specifically focusing on LLMs and RAG pipelines for production use.
Provide Tier 1 technical support for hardware and software issues while managing the end-to-end ticket lifecycle. Responsibilities include documenting standard procedures in the knowledge base and escalating complex issues to higher-level support teams.
