The Customer Success Manager will navigate complex organizational dynamics to drive sustained product adoption and transformation within school districts. They will act as a consultative partner to district leaders, using data and strategic planning to ensure client success and business growth.
You will lead customer-embedded prototyping to build and validate product hypotheses with school districts using real data. You will also be responsible for determining which prototypes graduate into the core platform and maintaining a strong partnership with product and customer success teams.
The Customer Success Manager will navigate complex organizational structures to drive sustained product adoption and operational transformation within school districts. They will act as a consultant to build trust with stakeholders, manage account narratives, and use data to demonstrate ROI and progress.
