Define the platform story, core positioning, and ICPs while leading messaging for new product and AI feature launches. Equip the revenue team with sales narratives, competitive intelligence, and AI-powered enablement systems to drive win rates.
Informed K12
4 Remote Job Openings at Informed K12
Design and execute a scaled customer success motion for over 100 mid-market school districts to drive retention and expansion. Build operational systems, including playbooks and health-score logic, to optimize customer health and platform adoption.
The Customer Success Manager will navigate complex organizational structures to drive sustained product adoption and operational transformation within school districts. They will act as a consultant to build trust with stakeholders, manage account narratives, and use data to demonstrate ROI and progress.
Serve as the primary point of contact for district administrators to triage, troubleshoot, and resolve platform issues. Contribute to product improvement by identifying patterns and providing feedback to the engineering and product teams.
