The Product Specialist coordinates between Product, Engineering, and Customer Success to translate operational needs into technical requirements. They are responsible for documenting feature requests, performing User Acceptance Testing, and ensuring successful product delivery.
Lead the full customer lifecycle and complex, phased platform implementations for a high-value strategic healthcare partner across multiple states. Manage executive relationships and drive product adoption to ensure measurable ROI and account growth.
Lead the strategic execution of state contracts by managing executive relationships and driving platform adoption across provider networks. Manage and mentor a team of In-State Customer Success Managers to ensure successful implementation and program health.
