Immunefi

The Community & Support Manager will serve as the primary point of contact for the Immunefi community, managing engagement on Discord and handling support tickets via Zendesk. They will also develop strategies to grow the community, promote programs, and ensure security researchers have the necessary resources.

This role involves building the 'Immunefi Engine' for Product Go-to-Market and IMU token marketing, setting strategy, building systems, and executing directly, often using AI-powered workflows. Key areas include championing marketing systems infrastructure, owning GTM for core products, and leading token marketing and ecosystem activation.

This role involves directly leading critical, high-value engagements and securing strategic partnerships as a 'Player', while simultaneously architecting the entire sales infrastructure, including hiring rubrics and playbooks, as the 'Coach'. The leader will also act as a bridge, translating market feedback from clients to the Product team to refine offerings.