ilek

Act as the HR point of contact for Product, Tech, and Operations teams to align HR initiatives with operational goals. Manage the full employee lifecycle, including performance reviews, talent development, and compliance with social regulations.

Design and develop high-impact backend features and sales journeys to drive business growth. Collaborate with Product and Sales teams to build robust services while ensuring technical stability through business metrics.

Lead and develop the Customer Service team by maximizing performance, quality, and operational efficiency. Responsibilities include coaching, tracking KPIs like CSAT, and acting as a communication link between different company levels.

Convert qualified leads into long-term customers for green energy contracts and handle customer retention. Provide expert advice on energy transition and consumption practices while monitoring performance indicators.