HSA Bank, a division of Webster Bank, N.A.

Manage day-to-day activities of multiple outsourced contact center sites to ensure BPO partners meet business requirements and KPIs. Lead performance evaluations, manage staffing alignment, and serve as an escalation point for complex client issues.

The agent is responsible for generating business through the education, advisement, and enrollment of consumers in various individual and family insurance plans. This involves handling inbound and outbound tele-sales and documenting all activity using CRMs and quoting tools.