Highlight Technologies

The Help Desk Specialist will monitor the software licensing mailbox, respond to requests, and process service requests according to performance standards. They will also assist end users with software requests and coordinate complex software deliveries.

The specialist manages Software Licensing Optimization and procurement support for the program. They are responsible for tracking software licenses and developing annual renewal reports for the government.

Provide professional support to internal and external customers in a virtual high-volume call center. Responsibilities include handling incoming calls, navigating systems of record, and escalating recurring issues to supervisory staff.

The role involves architecting scalable infrastructure solutions and automating processes using Terraform and Ansible to support critical systems. Responsibilities include triaging infrastructure requests, performing OS hardening, and collaborating with multiple development teams in an agile environment.

Develop and maintain Java-based microservices while participating in Agile ceremonies and mentoring junior resources. Ensure code quality and performance to meet project requirements and delivery schedules.