Provide 24/7 crisis intervention and emotional support via phone, text, and chat to individuals in distress. Conduct risk assessments, develop safety plans, and provide referrals to community resources while maintaining strict confidentiality.
HeartLine Inc
2 Remote Job Openings at HeartLine Inc
The 211 Call Specialist provides crisis de-escalation, problem-solving, and social service referrals via phone, text, chat, and email. They are responsible for accurately logging client information in the database while maintaining a supportive and non-judgmental tone.
