HealthPlanOne

Manages the full lifecycle of revenue-generating and vendor contracts while minimizing organizational risk through negotiation and drafting. Supports corporate law matters including governance, regulatory compliance, and the maintenance of legal entities.

The Compliance Improvement Manager is responsible for strengthening compliance adherence and optimizing call center operations. This role involves collaborating with stakeholders to improve compliance processes and enhance agent development through targeted training and performance support.

Oversee day-to-day operations of the Member Acquisition call center to ensure SLAs and sales goals are met. Act as the primary point of contact for carriers while managing sales supervisors and ensuring compliance with CMS regulations.

Educate clients on Medicare options and guide them through the enrollment process to match their unique needs. Consistently meet sales goals while maintaining compliance with CMS rules and regulations.