HealthPlanOne

The Customer Service Representative will manage retention calls, conduct health and resource assessments, and perform enrollment verification for clients. They are responsible for ensuring customers understand their health plans and identifying additional benefits to improve client outcomes.

Oversee day-to-day operations of the Member Acquisition call center to ensure SLAs and sales goals are met. Act as the primary point of contact for carriers while managing sales supervisors and ensuring compliance with CMS regulations.

Educate clients on Medicare options and guide them through the enrollment process to match their unique needs. Consistently meet sales goals while maintaining compliance with CMS rules and regulations.