Guardhouse

The role involves managing customer onboarding, training, and support across various channels to ensure successful platform adoption. Additionally, the associate will analyze usage data to identify churn risks and provide operational support to the UK Customer Success team.

Lead and scale a global customer support function, managing a team of support staff to provide 24/7 coverage. Responsible for designing scalable processes, optimizing tools, and improving customer outcomes and CSAT.

Support the planning and delivery of product features from concept to release by writing requirements and user stories. Collaborate with engineering and customer-facing teams to ensure product quality and continuous improvement.