Lead and scale a global customer support function, managing a team of support staff to provide 24/7 coverage. Responsible for designing scalable processes, optimizing tools, and improving customer outcomes and CSAT.
Guardhouse
2 Remote Job Openings at Guardhouse
Support the planning and delivery of product features from concept to release by writing requirements and user stories. Collaborate with engineering and customer-facing teams to ensure product quality and continuous improvement.
