The Technical Support Expert will handle incoming customer calls, troubleshoot technical issues, and document all interactions accurately. They are responsible for meeting performance KPIs and collaborating with other departments to ensure effective issue resolution.
Design and develop embedded firmware for the GridPoint Energy Management Platform, focusing on microcontroller-based IoT devices. Responsibilities include architecting telemetry and controls, integrating device data into cloud layers, and managing the full product lifecycle from NPI to sustaining.
The role involves designing and maintaining internal and customer-facing dashboards using Sigma and AWS Quick Suite to surface performance metrics. You will integrate product data with Salesforce records to provide actionable insights and predictive trend analysis for various department leads.
