The role involves designing and maintaining internal and customer-facing dashboards using Sigma and AWS Quick Suite to surface performance metrics. You will integrate product data with Salesforce records to provide actionable insights and predictive trend analysis for various department leads.
GridPoint
5 Remote Job Openings at GridPoint
Responsible for assessing the quality of performance within Support and Service organizations through interaction monitoring and evaluation. The role involves developing QA scorecards, conducting root cause analysis, and partnering cross-functionally to improve customer experience and training materials.
The role involves handling incoming customer calls professionally, accurately documenting interactions, and providing precise product information while troubleshooting technical issues. Responsibilities also include promptly processing work orders to resolve customer requests and adhering to established call center guidelines and KPIs.
The Account Executive is responsible for positioning and executing smart building technology sales to commercial customers, which involves developing relationships, identifying stakeholders, creating business plans, and closing opportunities. This role requires partnering with internal teams to move opportunities through the sales process and achieving quarterly and annual sales metrics.
The Senior Software Engineer will design and develop mobile applications for the Gridpoint Energy Management Platform, focusing on supporting iOS and Android applications using React Native and owning the mobile build pipeline. On the server side, responsibilities include architecting, developing, testing, and delivering high-quality products using Elixir, Phoenix, and PostgreSQL.
