You will act as the primary point of contact for members, managing inquiries across chat, email, and phone while ensuring high-quality service. Additionally, you will serve as the internal voice of the customer by identifying bugs, improving workflows, and collaborating with product and tech teams.
You will act as the primary point of contact for members, managing inquiries across chat, email, and phone while ensuring high-quality service. Additionally, you will serve as a bridge between members and internal teams to improve products, document processes, and manage operational incidents.
