Goody

Own the full sales cycle for the SaaS product across Mid-Market and Enterprise accounts, focusing on outbound pipeline generation and inbound conversion. Collaborate with Customer Success and Product teams to ensure seamless onboarding and inform GTM strategy based on buyer feedback.

The role focuses on maintaining the help center and support macros to ensure accurate customer-facing content. Additionally, the coordinator serves as the primary internal resource for the BPO team and assists with general support operations and ticket triage.

The Lead Product Designer will be responsible for designing user interfaces and experiences for Goody’s responsive web application, covering both the sender (ecommerce/SaaS) and recipient gift experiences. They will also collaborate with product to evolve direction based on design findings and understand user needs through feedback and research.

The Data Analyst will be responsible for designing and owning business-critical metrics, building clean, reusable SQL models that serve as the source of truth, and partnering with stakeholders to deliver clear analytical insights. This role also involves creating self-serve datasets and improving overall data reliability through monitoring and checks.