GoStudent

Support Account Managers with administrative tasks and help identify the best tutors for new clients. Contact potential customers to provide information and generate new business opportunities.

The Account Manager is responsible for managing sales and customer success from initial consultation to long-term support. This includes advising parents and students, generating contracts, and enhancing customer relationships.

Manage the end-to-end customer journey by advising parents and students on learning solutions and converting leads into appointments. Handle inbound and outbound calls while maintaining customer data and ensuring smooth administrative processes.

You will provide customer support via phone, live chat, and email while coordinating tutoring sessions and managing teacher bookings. You act as the primary interface between the customer care team and the tutor network to ensure smooth operational workflows.

The role involves managing both sales and customer success, guiding clients from initial consultation through long-term support, which includes advising parents and students on optimal learning solutions and matching them with suitable tutors. The manager is responsible for generating sales by promoting tutoring packages and closing contracts, while also strengthening customer loyalty and optimizing the learning experience through upselling and referrals.

You will manage sales and customer success from initial consultation to long-term support. Your role includes advising parents and students, generating sales, and enhancing customer relationships.