The Credit Control Manager is responsible for proactively managing overdue payments and resolving payment disputes with empathy to ensure customer retention. They will document all interactions in the CRM and collaborate with Revenue Operations and Customer Success teams to handle complex cases.
The role involves proactively managing overdue or disputed payments through professional communication and resolving payment issues to ensure customer retention. You will also document all interactions in CRM systems and collaborate with internal teams to handle complex cases.
You will manage the full sales cycle and customer success journey, from initial consultation to long-term relationship management. Your duties include advising families, closing sales contracts, and driving revenue through upselling and referrals.
You will manage the full sales cycle and customer success journey, from initial consultation to long-term relationship management. Your duties include advising families, closing sales contracts, and driving revenue through upselling and referrals.
You will manage the full sales cycle and customer success journey, from initial consultation to long-term relationship management. Your duties include advising families on learning solutions, closing sales contracts, and driving revenue through upselling and referrals.
Manage the end-to-end customer journey by advising parents and students on learning solutions and converting leads into appointments. Handle inbound and outbound calls while maintaining customer data and ensuring smooth administrative processes.
You will provide customer support via phone, live chat, and email while coordinating tutoring sessions and managing teacher bookings. You act as the primary interface between the customer care team and the tutor network to ensure smooth operational workflows.
