GoStudent

Manage the end-to-end customer journey by advising parents and students on learning solutions and converting leads into appointments. Handle inbound and outbound calls while maintaining customer data and ensuring smooth administrative processes.

Manage end-to-end sales and customer support by consulting parents and students to schedule appointments for education centers in Germany. Handle incoming and outgoing calls, convert interest into appointments, and manage customer records and operational follow-ups.

You will provide customer support via phone, live chat, and email while coordinating tutoring sessions and managing teacher bookings. You act as the primary interface between the customer care team and the tutor network to ensure smooth operational workflows.

The role involves managing both sales and customer success, guiding clients from initial consultation through long-term support, which includes advising parents and students on optimal learning solutions and matching them with suitable tutors. The manager is responsible for generating sales by promoting tutoring packages and closing contracts, while also strengthening customer loyalty and optimizing the learning experience through upselling and referrals.

You will manage sales and customer success from initial consultation to long-term support. Your role includes advising parents and students, generating sales, and enhancing customer relationships.