The Lead Analyst will investigate complex financial crime typologies and analyze large datasets to identify suspicious activity and emerging trends. They will also provide mentorship to the team, drive the improvement of monitoring rules, and collaborate with cross-functional stakeholders to mitigate risks.
The Customer Care Specialist will provide technical assistance and product education to nonprofits using the GoFundMe Pro platform. They will also serve as the brand voice, building relationships and solving complex customer issues through cross-functional collaboration.
The Business Development Representative will execute high-volume, strategic outreach to prospective nonprofit customers to identify fundraising challenges and showcase GoFundMe Pro tools. They are responsible for managing a high-quality sales pipeline in Salesforce and facilitating discovery sessions to ensure a seamless handoff to the Account Executive team.
The Lead Customer Marketing Manager will serve as the bridge between Product Marketing and Customer Experience to drive customer communication and account manager enablement. This role involves managing release communications, building sales collateral, and executing review generation programs across various platforms.
The Analyst II will manage the end-to-end preparation of Suspicious Transaction Reports (STRs) and ensure compliance with relevant financial crime laws. They will also analyze transaction data, maintain accurate filing logs, and collaborate with cross-functional teams to integrate compliance into product planning.
The Senior Manager will lead the nonprofit content strategy, shaping the editorial point of view and aligning content with product launches and marketing goals. They will also manage and mentor a team of writers while personally creating high-visibility flagship content.
The Principal, Policy Development will draft and revise policies across fraud, identity, and content moderation to ensure platform integrity. They will own the policy lifecycle, including operationalizing guidelines, calibrating with internal teams, and translating policy requirements for automated systems.
The Technical Support Engineer I is responsible for investigating, triaging, and documenting technical issues in production while managing customer communication and escalation queues. They also provide technical training and support to the broader Customer Experience organization.
The Senior Director will lead the global legal strategy for payments, serving as the primary advisor on financial services and fintech matters. They will partner with cross-functional teams to build scalable legal infrastructure and governance frameworks that support product innovation and global expansion.
The role involves managing daily social media publishing, community engagement, and content strategy across multiple platforms to drive growth and tell impactful stories. You will also lead crisis response communications and collaborate cross-functionally to optimize content performance using data and AI tools.
Lead the consumer marketing strategy to evolve GoFundMe's brand from a crisis-focused platform to a daily tool for generosity. Oversee integrated campaigns, content production, and storytelling to increase brand trust and engagement among Millennial and Gen Z audiences.
Lead the technical execution of the 'GFM Way of Compensation' by designing job architecture, salary structures, and market benchmarking. Manage day-to-day compensation operations including offer reviews, promotions, and partnership with Finance and Talent Acquisition.
Design and scale a layered fraud defense strategy by partnering with Product, Engineering, and Data teams. Translate fraud trends and operational insights into scalable system-level solutions and automated detection tools.
Lead the end-to-end execution of the annual flagship customer conference, including production, logistics, and vendor management. Support field and brand events while tracking performance against KPIs to inform future programming.
