Gloov Outsourcing

Guide new franchisees through the launch phase, ensuring operational and financial success through business planning and KPI management. Maintain strict adherence to corporate policies and local regulations while conducting onsite training in the U.S.

Key responsibilities include building attractive job offers, rigorously tracking candidates throughout the process, filtering CVs, and conducting initial interviews to assess suitability and competencies. The role also involves coordinating schedules, leading the closing process, and negotiating final offers with selected candidates.

The Sales Representative is responsible for generating revenue by actively seeking and prospecting new potential clients, making cold calls, and effectively presenting the company's products or services. Key duties also include leading contract negotiations, successfully closing sales, and maintaining consistent post-sale follow-up to ensure customer satisfaction and loyalty.

The specialist is responsible for evaluating and monitoring agent performance across calls, emails, and chats to ensure adherence to high-quality service standards. Key duties include assessing agents using established quality matrices and tracking metrics like CSAT and process compliance.

The Accounts Receivable professional is responsible for managing money owed by clients, which includes accurately issuing invoices and recording received payments in the system. Key duties also involve rigorous follow-up on overdue accounts and professional collection management.