Manage a high-volume portfolio of SMB accounts to drive gross and net revenue retention through renewals and expansion opportunities. Partner with cross-functional teams to ensure customer value realization and execute commercial growth strategies.
Gem
3 Remote Job Openings at Gem
The Senior Enterprise Customer Success Manager manages a portfolio of enterprise accounts to drive product adoption, value realization, and customer retention. They act as a key advocate for customer needs while identifying growth opportunities and collaborating with internal teams to ensure successful outcomes.
The role involves owning the full prospect lifecycle from outbound lead generation through closing, consistently meeting or exceeding the annual quota by proactively identifying and engaging enterprise accounts. Responsibilities also include navigating complex sales cycles with multiple stakeholders and delivering tailored product demos and value-based proposals.
