Manage a large book of SMB and Mid-Market customers to drive product adoption and successful onboarding. Lead 1:many engagement programs and collaborate with Product and Revenue Operations to scale the customer lifecycle.
Gem
3 Remote Job Openings at Gem
Manage a high-volume portfolio of SMB accounts to drive gross and net revenue retention through renewals and expansion opportunities. Partner with cross-functional teams to ensure customer value realization and execute commercial growth strategies.
The Senior Enterprise Customer Success Manager manages a portfolio of enterprise accounts to drive product adoption, value realization, and customer retention. They act as a key advocate for customer needs while identifying growth opportunities and collaborating with internal teams to ensure successful outcomes.
