Fonoa

The Communications Lead will own Fonoa's internal and external voice, managing media relations, social channels, and executive presence. They will partner with Product Marketing to execute a consistent strategic narrative across all company touchpoints.

The role involves troubleshooting daily technical issues for clients and guiding them through the digital platform's features. It also requires collaborating with cross-functional teams to resolve complex problems and contributing to the company's knowledge base.

Drive revenue and growth by managing the full sales lifecycle for strategic enterprise accounts, from prospecting to deal closure. Develop and maintain deep relationships with senior stakeholders while executing sales strategies and refining internal processes.

The Technical Support Specialist will troubleshoot daily technical issues and provide expert assistance to clients regarding API integrations and platform features. They will also collaborate with cross-functional teams to resolve complex problems and contribute to the maintenance of the knowledge base.