The role focuses on improving the reliability, scalability, and efficiency of mission-critical backend services. Responsibilities include developing new services like k8s operators and caching layers while optimizing operational cost models.
Fathom
6 Remote Job Openings at Fathom
Partner with users via email to answer questions, troubleshoot technical issues, and escalate bugs to engineering teams. Act as a customer advocate by sharing feedback for product enhancements and improving internal support processes.
Own the full client lifecycle for strategic accounts, managing AI deployment from initial configuration through post-live optimization. Drive product adoption and identify expansion opportunities while building scalable systems and playbooks for the CSS function.
Own the company's operating model and strategic financial decisions, focusing on unit economics and pricing for a PLG SaaS business. Manage AI inference costs and COGS while serving as the primary financial advisor to the CEO.
The Medical Coding Auditor will review medical records and physician documentation to ensure accurate diagnosis and procedure code assignment. They will also provide coding insights and educational support to engineering and client success teams to improve product development.
The Coding Quality Advisor will review medical records across outpatient specialties to ensure accurate diagnosis and procedure coding while maintaining client relationships. They will also collaborate with engineering and product teams to translate coding insights into product improvements and report on coding accuracy.
