The role focuses on improving the reliability, scalability, and efficiency of mission-critical backend services. Responsibilities include developing new services like k8s operators and caching layers while optimizing operational cost models.
Fathom
3 Remote Job Openings at Fathom
Partner with users via email to answer questions, troubleshoot technical issues, and escalate bugs to engineering teams. Act as a customer advocate by sharing feedback for product enhancements and improving internal support processes.
Own the company's operating model and strategic financial decisions, focusing on unit economics and pricing for a PLG SaaS business. Manage AI inference costs and COGS while serving as the primary financial advisor to the CEO.
