FARMERS AND MERCHANTS BANK and The Bank of Fayetteville

Serve as the first point of contact for customers by answering inbound calls and resolving account or product inquiries. Document interactions and route complex requests to the appropriate resources to ensure customer satisfaction.

The specialist will assist customers with online banking inquiries and troubleshoot debit card issues to ensure a smooth digital experience. They will also collaborate with team members to address feedback and identify areas for service improvement.