etaily

The Customer Care Associate is responsible for managing high volumes of customer inquiries across multiple channels, including calls, emails, and social media. They must resolve product and service issues while maintaining company policy and identifying opportunities for process improvements.

You will produce high-quality, AI-assisted creative assets including short-form videos and social content using the Higgsfield platform. You will also develop scalable production workflows to ensure brand consistency across various digital channels and marketplaces.

The intern will conduct comprehensive D2C market research and analyze competitor strategies to provide actionable insights. Additionally, they will provide operational support in logistics, financial transactions, and marketing campaign execution.

The associate provides product and service information to resolve client issues across multiple B2B and B2C channels. Responsibilities include gathering customer information, fulfilling needs, and identifying process improvements to enhance the customer experience.